Please review our list of questions and the solutions to solve many common problems. If you need further assistance, please contact the NACFC Meetings Team at firstname.lastname@example.org or 301.907.2513.
Downloading PDF or MP3 Files
Q: I am trying to download a PDF or MP3 file associated with a session, and the file will not start to download.
A: File downloads that do not start or prompt you to save the file to your computer indicate a connection failure or the content is being blocked by your local network. Some hospitals and other facilities block certain file types from being downloaded. To resolve this problem, please submit a support request by clicking on the support link located on arc.nacfconference.org and indicating the file you are attempting to download. Once the arc.nacfconference.org support staff has determined that the user's network is blocking the content, further action may be needed by contacting your network administrator.
Streaming Flash Player (Play/Preview Button)
Q: I click on the Play or Preview button and nothing happens.
Q: I can see the streaming flash player but I can't hear any audio.
A: First check to see if the audio stream has loaded. To do this, look at the second set of numbers in the control bar ie (0:00:00). This set of numbers should display the total time of the session. If you do not see these number please read next FAQ question. If you do see these numbers and the first set is counting up, please check your computer's audio settings and volume. Make sure you have speakers or headphones attached to your computer and that they are working.
Q: The streaming flash player has loaded but the audio stream has not.
A: Please wait 30 seconds without clicking any buttons to see if the audio loads. If it does not please visit the Customer Support page and click the Run Test button. Once the test is finished, copy and paste the resulting text into a support request. If the test has failed, you may be behind a firewall or proxy server that has been set to not allow access to streaming content.
Q: The presentation is pausing and restarting during playback.
A: This is a sign that your connection does not have the bandwidth to successfully stream this content. Your computer is buffering X seconds based on your connection and then starting to play the content. When the buffer runs out because your connection can't keep up, the stream will stop and re-buffer the content. This could be a temporary problem with a broadband connection such as a Cable Modem or DSL. For users using Dial-Up connections, some content may play fine depending on your current connection. We do not support the streaming of content on any Dial-Up connection. Please download the audio and slide files located next to the play button for local playback. We recommend a broadband connection (DSL, Cable Modem, Fiber, or LAN ) for all streaming playback.